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In addition to people and technology, CBO values process for setting expectations and goals, processing the work, measuring progress and achieving the goals. We have found that the up-front efforts play a vitally important role in getting a smooth workflow process established and maintained over time.


We believe that a strong partnership with each of our clients is the foundation upon which the success of RCM transformation rests. Attaining the goals desired requires input and action from both parties. Alignment, and clear and timely communications are essential elements as we work with your staff daily, weekly, and throughout the year.


More information alone is not the answer. Aggregating data, then analyzing, trending, categorizing and prioritizing based upon best practices leads to superior outcomes. We continually strive to develop innovative approaches to managing and driving workflow.


Our platform mines through mountains of data daily, identifying patterns and trends, structuring and catagorizing results with volume and dollar impact. With granular analysis issues can be identifi ed by location, service department, insurer, and other useful parameters. The goal is to establish the reporting so that issues can be fixed not only on current claims, but structurally to avoid the issue in the future altogether.


A hallmark of our process is engaging with facillity staff, from the business office to clinical staff to share information and work product with relevant parties to get problem issues resolved properly. We also look to hear from our partner facility staff with ideas and suggestions on how to improve our involvement. Problems that used to seem like they fell into a black hole are tracked and delegated to appropriate staff member(s) for resolution.


We use business intelligence and data analytics in our revenue cycle management of CAH’s and rural clinics to set priorities for collections staff.

It used to be that only large metropolitan hospitals could afford the investment required to establish data analytic capabilities that provide deep insight into the effectiveness or lack thereof in revenue cycle. CBO made the investment to bring this capability to our CAH and rural health clinic clients. Maybe its time to leverage our capabilities to your advantage.

Ready to get started? We can customize a services package for you. We can do it together.
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