CBO’s services are designed, engineered and managed to support Critical Access Hospital (CAH) and rural health clinic RCM needs. Our premier service is Comprehensive Central Billing Office, where we become your outsourced billing and collections department. Or if you prefer, perform a subset of services in Billing and Insurance Collections.
Let’s chat! It’s likely we can structure a package of services to deliver exactly what you need.
Our premier service is complete Central Billing Office services. We become your billing partner preparing final bills for all third party payers including secondary insurers, and handling patient self-pay. We can provide coding support, provider enrollment services, conduct follow-up denial management and appeals, collection and posting of cash and credits, financial assistance evaluation & management, and prepare a robust set of business analytic reporting documents for your executives and actionable reports for your staff.
CBO can prepare your billings to insurers, process through the clearinghouse and forward on to the insurers. We actively analyze the prepared bills for corrections needed on the front-end at the facility as well as manage and take action on denials and account follow-up. Our internal analytics reporting provides us critical information that greatly improves insights into trends that may be adversely affecting your cash collections.
Collecting money owed from patients requires a skill set of diplomacy, persistence, a sympathetic ear, and in some cases being bilingual. Our customer service team can also screen for financial assistance, establish and administer payment plans and coax credit card payments over the phone.
We provide other services including posting payments to patient accounts in host systems, and making timely bank deposits. We can also provide assistance with coding with our certified coding staff, or assist with provider enrollments with insurers. And we can provide other specialized RCM services including project work.
Odessa Memorial has been a CBO client since their inception in 2007. Working with the CBO gives us access to subject matter experts, systems, and data analysis that we would never be able to purchase or manage on our own given our small size and remote location. The entire package has been very valuable in managing our AR and improving our front-end processes. This partnership has made my job as CFO much easier.”
This incredible group led by Operations Manager Jeneisa Sudbrink is truly phenomenal. I highly recommend CBO to any organization considering outsourcing revenue cycle functions.