REPORTING, DATA ANALYTICS & WORKFLOW IMPROVEMENTS
Our Processes
In addition to people and technology, InlandRCM values process for setting expectations and goals, processing the work, measuring progress and achieving the goals. We have found that the up-front efforts play a vitally important role in getting a smooth workflow process established and maintained over time.
Collaboration
We believe that a strong partnership with each of our clients is the foundation upon which the success of RCM transformation rests. Attaining the goals desired requires input and action from both parties. Alignment, and clear and timely communications are essential elements as we work with your staff daily, weekly, and throughout the year delivering our Services
Client Specific Customized
& Prioritized Worklists
More information alone is not the answer. Aggregating data, then analyzing, trending, categorizing and prioritizing based upon best practices leads to superior outcomes. We continually strive to develop innovative approaches to managing and driving workflow.
Feedback Loop
A hallmark of our process is engaging with facillity staff, from the business office to clinical staff to share information and work product with relevant parties to get problem issues resolved properly. We also look to hear from our partner facility staff with ideas and suggestions on how to improve our involvement. Problems that used to seem like they fell into a black hole are tracked and delegated to appropriate staff member(s) for resolution.
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An upfront assessment is made of the client’s RCM, personnel resources, and board-level/executive goals.
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The assessment serves as the starting point for identifying needs and developing a transformation plan.
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Once the transformation plan is outlined hospital/clinic executives and InlandRCM set clear expectations on executing the plan.
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The contract for services is prepared and executed based on the services to be provided and plan particulars.
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InlandRCM staff begins internal work to set-up the account including in our productivity platform, and other systems. InlandRCM additionally works with client staff establishing lines of communication, point persons, IT connections, clearing house setup, insurance and electronic remittance, bank deposit process, and other elements to prepare for ‘go-live’.
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InlandRCM will commence a ‘cut-over’ and begin billing when all necessary elements are ready. RCM issues will be identified, trended and communicated for resolution.
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InlandRCM personnel will meet weekly, bi-weekly or monthly with client staff to review and resolve issues.
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InlandRCM will engage with client to understand client’s annual strategic and operational goals and work to support those plans and goals.